Table of Contents
BEST IELTS Speaking Test, 20th May
IELTS SPEAKING TEST
IELTS SPEAKING TEST
PART – 1 INTRO
What is your full name?
My full name is Wajib Saini.
How may I address you?
You may address me as Wajib.
May I see your ID?
Sure, here it is.
IELTS Speaking Test
Why do you think law and order are important?
Law and order are important and necessary in order to maintain an ideology for a society to be bound together. It defines a set of conducts and norms that one must comply with in order to be considered a part of a civilized group of people who don’t undermine the right of other people.
Who/which department is most responsible for enforcing the law?
The judiciary branch of the government is most responsible for enforcing the law in a society and country. Law and order enforcement agencies like police, army, military and paramilitary forces help the judiciary branch to effectively enforce the law.
IELTS Speaking Test
Should laws be more universal? [Why?/Why not?]
No, I don’t think that the laws should be any more universal than they already are, simply because people in different parts of the world live under different codes of behaviour, religious principles and cultural values, and trying to force them to live under some so-called universal laws would prove out to be counter-productive.
Is there any law you think is too strict? [Why?/Why not?]
Yes, I do think that the law which allows the death penalty is too strict. But, then again, it doesn’t necessarily mean that a law that is “strict” is always bad. Rather, it could be good for the overall well-being of a society in the long run, especially when the crime rate increases, and at that time, some strict laws ensure the rights of its members.
IELTS Speaking Test
How do people in your country generally think about obeying laws?
I would say that people in my country are generally law-abiding citizens, given the mountains of problems and adverse situations the people have to deal with on a regular basis.
Are there many public facilities in your country? [Why?/ Why not?
Yes, there are many public facilities in my country. In fact, I would even suggest that most facilities in my country today are public. They are, for example, healthcare, electricity, public transport, public schools and colleges, water supply, public parks, and public libraries.
IELTS Speaking Test
Do you go to a park often? [Why?/ Why not?]
No, I don’t really go to a park often, even though I would like to, because I remain busy with my work and other things. Besides, the parks, I would like to visit, aren’t really very close to where I live which makes it rather difficult for me to visit them often.
Do you think parks should be free of charge? [Why?/ Why not?]
Yes, I do think that parks should be free of charge because it would offer the residents and citizens an extra incentive to visit the parks more frequently. And, we all know how important it is really for someone to visit a park regularly if he/she wants to remain mentally and physically sound and healthy.
What public facilities do you use often? [Why?]
Well, I would say that public facilities like public transportation, public water supply, public sanitation and electricity are the facilities that I use as often as on a regular basis. I use them because they are less expensive, convenient and easily accessible.
IELTS Speaking Test
PART – 2 CUE CARD
Describe a time when you saw someone complain in public (in a restaurant or a store).
You should say:
– who the person was
– what the complaint was about
– where it happened
and explain how you felt about the situation.
SAMPLE ANSWER
IELTS Speaking Test
A few months ago, I witnessed a rather uncomfortable situation in a busy café near my office. I was having lunch with a colleague when a middle-aged man at the next table started complaining loudly to the waiter. He seemed to be a regular customer based on how familiar he was with the menu and staff.
The issue was that he had ordered a vegetarian pasta, but when the dish arrived, it had pieces of chicken in it. He was clearly upset because he was a strict vegetarian for religious reasons. He felt the restaurant staff had been careless and demanded to speak to the manager. His tone was quite firm, and he raised his voice, which made several customers turn to look.
Although I understood his frustration, I felt a bit uncomfortable due to the public nature of the complaint. However, I also thought the restaurant should have taken greater care with the order. The manager eventually came over, apologized sincerely, and offered him a free meal as compensation, which helped calm things down.
IELTS Speaking Test
PART – 3 FOLLOW UPS
What do people usually complain about in public places?
In public places, people typically complain about issues related to service quality, delays, or cleanliness. For example, in restaurants or cafés, customers often complain if their food is served cold, incorrectly prepared, or if they have to wait too long. In public transport systems, complaints are commonly about late arrivals, overcrowding, or poor ventilation. In retail stores, people might raise concerns about faulty items, rude staff, or long queues at the checkout. These complaints often stem from unmet expectations, especially when people feel they’re not getting value for their money.
When people complain, do they usually do it verbally or in writing?
Most people tend to complain verbally, especially when they are in the moment and feeling frustrated. For example, if someone receives poor service at a restaurant, they’re likely to speak to the waiter or manager directly. However, written complaints are also common, especially when the issue isn’t resolved on the spot. Nowadays, people also use emails, official feedback forms, or even social media to express dissatisfaction in writing. It often depends on the personality of the person and how serious the issue is.
IELTS Speaking Test
Do you think social media has changed the way people complain about services or products? How?
Yes, absolutely. Social media has completely transformed how customers voice their complaints. In the past, people had to write formal letters or fill out feedback forms. Now, with platforms like Twitter or Instagram, they can post a negative review instantly, often tagging the company to attract public attention. This can put pressure on businesses to respond quickly and resolve the issue to protect their reputation. On the other hand, it has also encouraged some customers to exaggerate problems just to get attention or compensation, which is a downside.
Do you think it’s important for businesses to address customer complaints? Why?
Yes, it’s extremely important. Addressing complaints helps businesses build trust and retain customers. If a complaint is handled professionally, it can actually turn a dissatisfied customer into a loyal one. It also shows that the business values feedback and is willing to improve. Ignoring complaints, on the other hand, can damage a company’s reputation and lead to negative word-of-mouth or poor online reviews, which can hurt sales. So, resolving complaints is not just good customer service—it’s smart business strategy.
IELTS Speaking Test
How do you think complaints should be handled to ensure customers are satisfied?
Complaints should be handled with patience, empathy, and prompt action. First, staff should listen carefully and not interrupt the customer. Apologizing sincerely, even if the mistake wasn’t intentional, helps calm the situation. Then, offering a solution—such as a refund, replacement, or discount—can show goodwill. It’s also important to follow up, especially in more serious cases. Good training and empowering staff to make decisions on the spot can help businesses resolve issues effectively and leave a positive impression.
When someone is complaining in an aggressive way, should they be punished, in your opinion?
That’s a sensitive issue. While customers have the right to express dissatisfaction, they should do so respectfully. If someone becomes aggressive, uses offensive language, or threatens staff, then some consequences might be necessary—such as being asked to leave or banned from the premises. However, rather than punishing them immediately, it’s better to try to de-escalate the situation first. Sometimes people are simply overwhelmed or emotional. But if the behavior is abusive, it’s important to protect employees and maintain a safe environment.
IELTS Speaking Test
IELTS Speaking Test
IELTS Speaking Test