BEST IELTS General Writing Task 1, 15th March

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IELTS GENERAL WRITING TASK 1

You recently purchased a mobile phone online, but it has several defects and does not meet your expectations.

Write a letter of complaint to the customer service department of the online store. In the letter

– describe the product you purchased and mention the specific defects

– explain the inconvenience and disappointment caused by the defective product

– request a refund or replacement for the faulty mobile phone

SAMPLE ANSWER

Dear Customer Service Team,

I am writing to formally complain about a faulty mobile phone that I recently purchased from your online store. On [purchase date], I ordered a [brand and model] smartphone (Order Number: [order number]). Unfortunately, upon receiving and testing the device, I discovered several defects that have rendered it unusable.

The primary issues include a malfunctioning touchscreen, frequent system crashes, and a defective battery that does not hold a charge for more than an hour. Given these problems, the phone does not meet the advertised quality, causing significant inconvenience and frustration. I had expected a reliable device but have instead received a defective product that fails to function properly.

I kindly request a full refund or an immediate replacement for the faulty phone. Please inform me of the necessary steps to return the defective unit. I hope for a swift resolution to this issue.

I look forward to your prompt response.

Sincerely,

[Your Name]

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