BEST IELTS General Writing Task 1, 30th November

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IELTS GENERAL WRITING TASK 1

You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem.

Write a letter to the customer service department at the company’s head office including the following information:

– the problem with the laptop

– what exactly happened when you returned to the shop

– what you would like the customer service department to do

– and any other relevant information.

SAMPLE ANSWER

Dear Sir or Madam,

I recently bought a Komputa 2000 laptop computer at your Henley branch. However, within a few days, I began to experience problems with it. The main problems were that a few of the programs installed on it ceased to function and that the laptop refused to accept any discs, even though these discs are accepted by both my desktop computer and my friend’s Toshiba 2000.

When I returned to the shop to claim a replacement or a refund under the terms of the warranty provided by your shop, I was informed that I am not entitled to either as the warranty card is invalid. The reason why the warranty is invalid was not explained to me. When I asked for an explanation, the staff refused to give me one. Whilst the staff were not rude as such, they were rather abrupt.

As a result, I am writing to you in order to sort the situation out. I believe the warranty card to be complete and valid. I enclose a photocopy for you to check. I would like to arrange for my faulty laptop to be exchanged or for my money to be refunded. Please contact me when you have looked into the matter. I may be contacted by telephone on 897964635.

Yours faithfully

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