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BEST IELTS General Writing Task 1, 12th October
IELTS GENERAL WRITING TASK 1

IELTS GENERAL WRITING TASK 1
You are a regular customer at a supermarket in your town/city. You have recently noticed a problem with some of the products that you usually buy and you have decided to complain about this.
Write a letter to the manager. In your letter
– explain who you are
– describe your complaint
– say what you think should be done about it
SAMPLE ANSWER
Dear Sir/Madam,
I am writing to complain about the quality of your fresh fruit; in particular your soft fruit, such as pears, oranges, peaches and plums.
I have done my food shopping at your supermarket since I moved to this area five years ago. You have a good range of products and your staff are very helpful. However, in the last few weeks I have noticed that the fruit that I buy from your shop goes brown very quickly and has no taste. Several times now, I have had to throw it away because of this.
Personally, I think it is unacceptable for a supermarket that has a good reputation to expect customers to pay for sub-standard produce. I am quite sure that other shoppers have had a similar experience and I think you should correct this situation; otherwise you may find that we go somewhere else to do our shopping. Yours faithfully,
Katy Siu
