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BEST IELTS Academic Writing Task 1, 21st January
IELTS ACADEMIC WRITING TASK 1

IELTS ACADEMIC WRITING TASK 1
The diagram below shows the route incoming calls make to an office supply company. Write a report for a university lecturer describing the information shown below.

SAMPLE ANSWER
The illustration highlights the various stages involved when dealing with an incoming phone call to an office supply company.
Initially, a phone is answered and the caller will be offered assistance by being asked what help they need. This may lead directly to the request to place an order or for product information. The customer’s name and company name are then taken before the caller is transferred to the sales section on extension 2203. The appropriate help is then given there.
Alternatively, the caller may want some help with an existing order or a previous order, possibly a matter of billing or shipping, then the problem will be ascertained and the required action will be taken. If, however, the problem is with the product, then necessary details will be taken and the caller is then transferred to extension 2217 where the customer will be assisted at the help desk.
