Table of Contents
BEST IELTS Speaking Test, 25th March
IELTS SPEAKING TEST
IELTS SPEAKING TEST
PART – 1 INTRO
What is your full name?
My full name is Urma Deshi.
How may I address you?
You may address me as Urma.
May I see your ID?
Sure, here it is.
IELTS Speaking Test
Are you a social person?
Very much so! I feel that I thrive on (survive) social interactions. I like a small amount of time to myself each day, but I feel most charged when I spend time with others. I prefer to spend my free time with friends or family rather than being in my room reading a book, for instance.
Do you use social networking sites?
Yes, social networking websites have become part of my everyday life. My favourite one is Facebook, one of the most popular websites in the world, with millions of users in different countries.
IELTS Speaking Test
What kind of people do you like to be friends with on those websites?
All kinds! I am friends with a wide range of people from my school years, family members, and friends I’ve recently met. I’m even friends with people who I’ve never even met before.
Do you like to use Facebook?
Yes, I love it! This social networking website allows me to keep in contact with my friends and find people you’ve lost touch with.
How did you first find out about Facebook?
As far as I remember, one of my friends sent me an email inviting me to join Facebook. I signed up and I’ve been using it ever since.
IELTS Speaking Test
Will you use these sites more in the future?
Well, I’m trying to refrain myself from these sites, as I find myself quite addicted to entertaining contents on Facebook, Instagram, WhatsApp, etc. and squandering too much time on them. So I’d say I’m about to make a change and make less use of such online networking platforms.
PART – 2 CUE CARD
Describe a time when you received good service in a shop/store
– Where shop is
– When you went to the shop
– What service you received from the staff
And explain how you felt about the service
IELTS Speaking Test
SAMPLE ANSWER
A few months ago, I visited a well-known electronics store called “Tech Haven”, which is located in the heart of my city. This store specializes in gadgets, smartphones, and accessories, and has a reputation for excellent customer service.
I went there on a weekend, as I was planning to buy a new smartphone. My old phone had started lagging, and I wanted to upgrade to a newer model with better features. Since it was a Saturday afternoon, the store was quite busy, but the staff was well-organized and attended to customers efficiently.
IELTS Speaking Test
As soon as I entered, a friendly sales representative approached me and asked how they could assist me. I told them about my budget and preferences, and they patiently explained the features of different smartphones. They even compared models, highlighting their pros and cons, which helped me make an informed decision.
Additionally, the staff provided a hands-on experience by allowing me to test the devices. After finalizing my choice, they helped me set up my new phone, transferred my data from the old device, and even installed essential applications. Their patience and expertise made the process smooth and hassle-free.
I was highly impressed with the professionalism and friendliness of the staff. They were not just trying to sell a product but genuinely wanted to ensure that I was satisfied with my purchase. The personalized attention made me feel valued as a customer. Overall, it was one of the best shopping experiences I’ve had, and I would definitely recommend the store to others.
IELTS Speaking Test
PART – 3 FOLLOW UPS
What do you think about customer service in your country?
Customer service in my country has improved significantly over the years. Many businesses focus on customer satisfaction by training their staff to be polite, knowledgeable, and helpful. However, the quality of service can vary depending on the store and location.
What qualities do good customer service staff need?
Good customer service staff should have excellent communication skills, patience, and product knowledge. They should also be friendly, approachable, and willing to assist customers without being too pushy.
Why do some shops provide better service than others?
Some shops prioritize customer satisfaction and invest in training their employees. Additionally, high-end or well-reputed stores often focus more on service to maintain their brand image. Smaller or budget stores, on the other hand, may not have the resources to offer personalized service.
IELTS Speaking Test
Do you think customers should leave reviews about good service?
Yes, leaving reviews is a great way to appreciate good service and help others make informed decisions. Positive feedback can also motivate businesses to maintain high service standards.
