BEST IELTS Speaking Test, 13th September

BEST IELTS Speaking Test, 13th September

IELTS Speaking Test

What is your full name?

My full name is Risha Cashmi.

How may I address you?

You may address me as Risha.

May I see your ID?

Sure, here you go.

IELTS Speaking Test

Do you like to travel by can?

Yes, I like to travel by car. I find it very convenient and time-saving compared to taking the bus. I have a scooter too but prefer taking the car, especially during the hot summer days. 

When do you travel by car? 

I like to travel by car when I am going to places in my town or nearby cities (23 hours). For long journeys, I prefer the train to the car. The roads in many areas of my country are not in good condition, so car trips for long journeys are not safe and uncomfortable. 

Where is the farthest place you have traveled by car? 

The farthest place I have been to by car is Jaipur, Rajasthan. It was a very last-minute trip as my grandfather got very sick and we couldn’t find any train tickets. So my father and I took tutus driving the car and reached there in about 12 hours. 

IELTS Speaking Test

Do you like to sit in the back or front when travelling by car?

I like to sit in the front row either driving the car or in the passenger seat. The front seat has a better view, and I like to keep a watch on traffic even when I am not driving. I feel in control when I am in the front.

Do you use a wallet?

Yes, I use a wallet every day to carry my credit cards, cash, and any important receipts or documents. Carrying loose cash and cards in the pocket or directly in a bag is rot safe. A wallet also helps protect our valuables from getting wet in case it rains. 

IELTS Speaking Test

Have you ever lost a wallet? 

Yes, one time, I lost my wallet on the bus. I was going to college and paid for my bus ticket. When I got off the bus, I realized I didn’t have my wallet. So I tried to chase after the bus but was not able to catch up. 

Have you ever sent a wallet to someone as a gift?

Yes, I gifted my father a wallet on his 40th birthday. I have seen using the same wallet for years. It was very old, and the stitching was coming apart. I knew he would never buy it for himself unless it was completely unusable. He was very happy when he saw my gift and still uses that wallet. 

IELTS Speaking Test

IELTS Speaking Test

In this modern era, the shopkeepers leave no stone unturned to fetch customers. However, sometimes they do not provide good service, and the consumers complain a lot. So, this one scenario happened in front of my eyes.

Three years back, I went to the famous pizza outlet Pizza Hut. There, I saw a person fighting with the cashier, and his complaint was simple: he ordered Pizza without extra toppings, but the cashier, the concerned person on the counter, added the toppings from his side, and due to that, the price got enhanced. But the bad part was that the counter in charge did not heed that person’s complaint.

IELTS Speaking Test

In the end, that person escalated the complaint to the manager. Even the manager didn’t listen properly, but when other customers expressed solidarity with that person’s concern, the manager responded and refunded the whole amount to the customer.

I felt terrible about the entire experience because we go to such places to have a gala time with our friends and family members, and these places charge exorbitant prices from the customers. So it is their bounden duty to provide flawless service. To my dismay, the service was also pathetic. So the overall experience could have been better, but the customer got his money back, which was good.

IELTS Speaking Test

How do companies train their staff to deal with complaints?

Most companies have a special training cell for the department which handles complaints. While training the people, they teach them how to handle the complaints adroitly. In this, they tell the employees to follow the principle of ACC, which means acknowledge, counter and close. So in this, the employees need to acknowledge every complaint. Then they need to find a counter for handling the complaint and then finally need to close it.

What do people usually complain about?

Usually people complain about services and it could be the unprecedented delay in the delivery or product description not matching the advertisement. And apart from this, the product being of inferior quality and the other could be the exaggeration of facts by the sales team members.

IELTS Speaking Test

How do most people complain in writing or by other methods?

Earlier, the practice for complaining was through writing only, but in the technological era, there are a plethora of options. Most people these days make calls to the call center to lodge their complaints and they find this process to be easier than other options.

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BEST IELTS Speaking Test, 13th September

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