Table of Contents
BEST IELTS Speaking Interview, 18th November
IELTS SPEAKING INTERVIEW
IELTS SPEAKING INTERVIEW
PART – 1 INTRO
What is your full name?
My name is Dribo Nua.
How may I address you?
You may address me as Dribo.
May I see your ID?
Sure, here it is.
Do you like bags?
Bag is not really must-have item to me. I just use a backpack due to its convenience. Probably I’ll spend some time getting to know more about bags later on.
What types of bags do you like?
I’m not a big fan of this item so the only bag I use from time to time is the backpack. I love backpack because I tend to put a lot of heavy stuff inside such as my laptop, my water bottles, etc. whenever I get outdoors. It’s the long-term convenience that makes high-quality backpacks worth my money.
Do you usually carry a bag (when you go out)?
As aforementioned I carry my backpack all the time, when I go to school or hang out with friends. Although it may not give me a fashionable look, I think comfort and convenience is the top priority to me.
Do you have different bags for different occasions (or, different purposes)?
Well I must say that at present I have no idea about different types of bags or that sort of things. And it also costs me an arm and a leg if I ever want to become a bag collector with, say, twenty different bags for different occasions. However, I do have one fashionable small satchel for special occasions. I’m also kind of afraid that wearing heavy bags all the time will somehow affect my spine and my shoulders.
What do you put in these bags?
Well, when I go out or go to work, I usually put my laptop, cell phone, charger, basic beauty products like lipsticks, lotions, and water bottle and probably a pair of earphones. When I use the smaller backpack, I tend to leave everything at home but my makeup kit and water bottles.
IELTS Speaking Interview
PART – 2 CUE CARD
Describe a time you received a HORRIFIC service
You should say :
– When it was
– Where you went to
– How poor the service was
and say how you felt about that service.
IELTS Speaking Interview
SAMPLE ANSWER
I am going to talk about a very bad service I received by a cashier from BigC Supermarket.
It happened just last Sunday when I went to CGV cinema to see a horror movie, then dropped into BigC Supermarket located on the ground floor of the same building for some vegetables. My shopping had been so enjoyable until I was at the checkout where a female cashier just drove me crazy.
My first impression was that she had unwelcoming facial expression as if someone had just annoyed her. To me, that was fine because people may sometimes be tired or sick, and we shouldn’t ask them to always give us a smile. However, when I asked her some questions related to the promotion program of some products, her response was so loud and rude that it attracted attention of the people around.
IELTS Speaking Interview
I felt like she was shouting at me rather than giving information. The drama came to its climax when she refused to give me more plastic bags when I asked for more. As a consequence, with stuff left on the counter, I had to manage every way to cram them all into the two small bags that she had given before. You know, I had a hard time to calm me down and release myself from irritation because I did not want to cause any trouble in public.
I went home, feeling so bad about what had happened. I called the hotline and voiced my complaint because it was necessary for such improper behavior to be corrected. I think customer service is very important as it has a big influence on customer loyalty and every business should take it into account to survive in a competitive market.
IELTS Speaking Interview
PART – 3 FOLLOW UPS
How important is customer service?
It is very important, I must say. Customer service is an important factor that decides customer loyalty to a product or service. When they spend money for something, it is not only the quality that they care about, but also the shopping experience. In fact, lots of companies have been successful in providing good customer care by making phone calls to offer further support to their customers, which brings satisfaction and pleasure.
2. What can companies do to improve their customer service?
I think there are many things that a company can do to enhance their customer service. Businesses should listen to customers’ feedback through means of phone call or survey and should take action after that to improve their product or service quality. It is necessary to handle customer complaints effectively to ease their discomfort and disappointment. Moreover, training staff with appropriate behavior and politeness is also a key mission as they are fundamental in terms of customer service.
3. Why do you think employees sometimes don’t provide good customer service?
I think in many cases; staff do not have the skills to serve customers. That may be because of a lack of training within an organization. For example, a group of graduates who have little hands-on experience in sales may not know how to deal with difficult customers and can become the cause of many complaints.
IELTS Speaking Interview
IELTS Speaking Interview