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BEST IELTS Letter Writing, 1st February
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
You recently bought a smartphone from a specialized store, but it is not working properly. You have called the shop several times but no action has been taken.
Write an email to the shop manager. In your letter
– Give details of the mobile phone you purchased and when you bought it
– Describe the problems you are having with the smartphone
– Explain what happened when you called the shop
– Tell the manager what you would like him to do.
SAMPLE ANSWER
Dear Sir or Madam,
I’m writing to you about the mobile phone l bought from you last week. Unfortunately it has stopped working. I think it might be an issue with the battery as I can’t turn the phone on and it won’t charge up. The phone 1 bought was your newest smartphone, the blue one with 4G capability.
To give you some more details, I bought the phone last Wednesday, in the afternoon, and it stopped working on Friday. Since then, I’ve called your shop many times, but although the Shop assistants I’ve spoken to said they would get back to me, no further action has been taken.
I’m writing to you because I believe this is unacceptable, if you had got back to me sooner I would have asked you to exchange my phone for another one, but because your customer service has been so poor I would prefer a refund, please.
Yours faithfully
…………
