BEST IELTS General Writing Task 1, 24th September

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IELTS GENERAL WRITING TASK 1

You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include

– Where you stayed

– What the problems were

– How they can fix your complaints

SAMPLE ANSWER

Dear Intercontinental management team,

I am writing to bring to your attention some problems I experienced during a recent stay at your Los Angeles location. I was staying there last weekend in room 302 with a party from my company who were all attending the conference on sustainable solutions for developing countries.

The problems were in chiefly in my room. The air conditioner was not working when I first arrived and when I informed the reception desk it took several hours for someone to repair it. Also, there was an issue with the television (there was a lot of static) and the bathroom had a somewhat foul odour. I reported all this to the front desk, however they did not appear receptive to make immediate changes.

I would suggest that when you encounter complaints such as mine in the future that you move the guest to a new room while you work on fixing everything. Besides that, you should double check your rooms to ensure that there are no outstanding problems before guests enter.

I look forward to your reply and hope you will take my advice.

Best regards,

GFD

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