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BEST IELTS General Writing Task 1, 3rd February
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In your letter:
– give details about the order you made
– explain what was wrong with the item
– tell the company what you want them to do about it
Model Answer 1:
Dear Sir or Madam,
A week ago I ordered a wallet from your online store. I was thrilled when it arrived but very disappointed to find that it was not made of genuine leather and was poorly produced. I am hoping that you would replace it or refund my money.
In relation to the specifics of the order, I purchased this leather wallet through your website called shoppers.com on May 8th using my VISA credit card. The order number is 365148 and I am attaching a copy of the receipt.
The issue with the wallet is that it is not a leather product despite the claim on the product details page. I am unable to store my credit cards inside securely as the placeholders are smaller. The description and picture of the item on your website clearly shows it is a much larger wallet and have two ID window slots, 4 card slots, 2 hidden slots and 2 cash pockets. But the product does not have these features. Finally, the making of the wallet is poor in quality and I am sure this is a manufacturing flaw.
As a solution, and because I really like the design of the wallet I saw on your website, I am hoping that you will agree to send me a leather-made wallet for free with the exact match with the description on the website. Otherwise, I would like a full refund and I will be contacting my bank if I do not hear back from you in regards to this within a week.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
David Muller
