BEST IELTS General Writing Task 1, 31st January

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IELTS GENERAL WRITING TASK 1

You have had a bank account for a few years. Recently you received a letter from the bank stating that your account is $240 overdrawn and that you will be charged $70 which will be taken directly from your account. You know that this information is incorrect.

Write a letter to the bank. Explain what has happened and say what you would like them to do about it.

SAMPLE ANSWER

Dear Sir,

I am writing in response to a letter from your bank dated 16th June 2021 regarding an overdrawn amount of $240 from my account. The information provided in the letter is inaccurate as I have sufficient funds in my account and $70 as an overdrawn fee is hence irrelevant.

I am Stephen Dorn and I maintain an account with your bank for the last 4 years. My account number is 045871210 which has an available balance of $4800 to date. The letter I received stated that I withdrew $5040 on 25th May from an ATM machine but the account number provided in the transaction details is not mine. This must have been a mistake from your end.

I enclose the transaction record of my account so that you can immediately notice the error. Since I have not exhausted my account balance and did not overdraw, the $70 charge is not applicable to me.

I would request you to counter-check the information and reply to me at your earliest. Please advise your bank personnel to double-check the transaction records before dispatching any official letters to customers.

Yours faithfully,

Stephen Dorn

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