BEST IELTS General Writing Task 1, 30th January

Table of Contents

GENERAL WRITING TASK 1

You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase.

Write a letter to the supermarket manager explaining what has happened. Tell the manager how you feel about the error and tell the manager what you would like him/her to do about it.

SAMPLE ANSWER

Dear Sir or Madam,

Last week, I visited your supermarket to do some shopping in order to meet my daily needs. In fact, I visit your supermarket every week, but never really encountered such problems before.

Anyway, the problem, I wanted to bring to your attention, is that I was charged for items that I never really purchased. I found out about the mistake after coming back to my home. The problem may have occurred due to some technical problems at your “POS” (point of sale terminal). It may also have taken place due to the “lack of diligence” of your cashier in charge. But, what worries me, even more, is that the same kind of problem may have gone unnoticed in the past.

I never really expected such an error from your part. Therefore, please take the necessary steps to fix the computer glitches, if any, to ensure an error-free transaction. Besides, while a “refund” for the items, which were never really purchased, would be highly appreciated. It would also be great if you ask your cashiers to match the items, listed on the “purchase receipt”, a bit more carefully before making the final delivery.

Yours faithfully,

Neil William