BEST IELTS General Writing Task 1, 31st October

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IELTS GENERAL WRITING TASK 1

You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter,

-introduce yourself

-explain the situation

-say what action you would like the company to take

SAMPLE ANSWER

Dear Sir or Madam,

I am writing to express my dissatisfaction with a mobile phone I purchased from your company two weeks ago. My name is Rohan Mehta, and I bought a Galaxy X20 from your Delhi showroom on October 10th.

Unfortunately, the phone stopped working only three days after purchase—it suddenly shuts down and fails to restart. I contacted your customer service last week, and they assured me that a technician would repair it within three days. However, no one has visited or contacted me since then.

I request that you either replace the faulty phone immediately or issue a full refund, as it is still under warranty. I would also appreciate a prompt response to avoid any further inconvenience.

Thank you for your attention to this matter.

Yours faithfully,

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