Table of Contents
BEST IELTS General Writing Task 1, 9th June
IELTS GENERAL WRITING TASK 1

IELTS GENERAL WRITING TASK 1
You purchased a piece of furniture online, but it arrived damaged and incomplete.
Write a letter to the online store. In your letter:
– Explain what you ordered and what went wrong
– Include photos or evidence (you can mention them)
– Ask for a refund or replacement
SAMPLE ANSWER
Dear Customer Service,
I am writing to express my dissatisfaction with a recent order I placed through your website. On 2nd June, I purchased a wooden study table (Order ID: 74829ZX) from your online store. Unfortunately, the item arrived on 6th June in a damaged and incomplete condition.
The tabletop had a large crack on the surface, and one of the legs was missing entirely, making it impossible to assemble or use. I have attached photographs to this email as evidence of the damage.
I would like to request either a full refund or a replacement table sent as soon as possible. Kindly arrange for the damaged product to be picked up from my address at your earliest convenience.
I have been a regular customer and expect a quick resolution to this issue. Please confirm how you wish to proceed.
Sincerely,
