BEST IELTS General Writing Task 1, 14th April

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IELTS GENERAL WRITING TASK 1

You use the local swimming pool often, and during one of your visits, you encountered a problem. Write a letter to the manager. In your letter

– describe what the problem was

– tell what the swimming pool staff have done about it

– suggest your own solution to the problem.

SAMPLE ANSWER

Dear Manager,

I am a regular user of your swimming pool and would like to bring a recent issue to your attention. During my last few visits, I noticed that the water in the pool has been unusually cold, making it uncomfortable to swim, especially during early morning sessions.

I spoke with one of the lifeguards, who informed me that the pool’s heating system has been malfunctioning for the past week. While I appreciate that the staff have put up signs to inform users, no clear timeline has been given for the repairs, which is quite inconvenient for regular members.

I suggest that a temporary schedule be posted to update swimmers on repair progress. Additionally, offering a partial refund or complimentary access once the issue is resolved would be a considerate gesture for affected members.

I hope this matter is addressed promptly.

Yours sincerely,

[Your Name]

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