BEST IELTS General Writing Task 1, 24th October

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IELTS GENERAL WRITING TASK 1

You recently visited a store and didn’t like the customer service there. Write a complaint letter to the store manager and say

– What was the issue there?

– Why wasn’t the staff helpful?

– Suggest what can be done about it.

SAMPLE ANSWER

Dear Sir,

I am writing this letter to complain about your staff members who were very unfair and rude with me when I visited your store last Sunday. My name is XXYY, and I belong to UUII. As I came to know that a new store, ‘One Stop Shop’, has opened in my hometown, I was very excited and went there with my parents last Sunday.

We were awed to see that a store of this magnitude had opened in our small town. We picked up our shopping cart and started moving through the aisles, picking up all what we needed. We say a room heater, which we liked a lot and put it in our cart. There was an attractive discount offer on it and it was the last piece. Then we came to the billing counter and started waiting for our turn. There was a long queue and we told the person behind us to look after our cart while we went to drink water.

When we came back, we saw that our heater was not in our trolley and someone else had already got it billed in his name. We complained to the salesman who knew that we had picked up the last piece, but he sided with the other person and said that he had seen and liked the heater first. I could not understand his logic, but as the heater had already been billed, I could do nothing. Your other staff members also did not cooperate with me. We were so upset that we didn’t buy anything and came out of the store.

You have CCTV cameras fitted all over in your store. Please go through the footage and you will come to know that we have been wronged. Please admonish your staff for such behaviour, or you will never be able to build your customer network.

Hoping to hear from you soon regarding this issue.

Yours faithfully,

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