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BEST IELTS General Writing Task 1, 30th July
IELTS GENERAL WRITING TASK 1

IELTS GENERAL WRITING TASK 1
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company.
In your letter
– describe the problem you had with the tickets
– say why you were unhappy with staff
– suggest what action the train company should take
SAMPLE ANSWER
Dear Sir/Madam,
I am writing to express my dissatisfaction with a recent experience I had using your train services. On [Date], I purchased tickets in advance for a journey from [Departure Station] to [Destination Station]. However, upon arriving at the station, I was informed that my tickets could not be used, without any clear explanation provided by the staff.
Despite my attempts to seek assistance, the staff were unhelpful and dismissive, leaving me stranded and inconvenienced. This lack of support was both frustrating and unacceptable.
I request a full refund for the tickets, as well as compensation for the inconvenience caused. I also urge you to review your staff training to ensure that such issues are handled more professionally in the future.
Thank you for addressing this matter promptly.
Yours sincerely,
[Your Name]
