BEST IELTS General Writing Task 1, 18th June

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IELTS GENERAL WRITING TASK 1

Write a letter complaining about a shampoo that you have bought.

In your letter

– say when you bought it and the name of the product

– explain the problems

– ask for a refund.

SAMPLE ANSWER

Dear…………,

I am writing to complain about one of your products. Last month, I bought a bottle of ‘Nulife Shampoo’, manufactured by your company, after seeing it advertised on television. I used it three times, expecting that it would make my hair lively and shiny, as claimed in the television commercial. On the contrary, however, my hair became dry and lifeless. Worse still, it has started to go gray in places and caused skin problems. I had to visit a dermatologist and he said that it is a serious irritation problem which needs urgent cure.

I therefore request that you refund the cost of the shampoo and compensate me for the damage to my hair.

I am writing to let you know that if you fail to do so, I will make a formal complaint to the Advertising Standards Bureau. My telephone number is 555-55555.

Please look into this matter as soon as possible.

Yours faithfully,

John Smith

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