BEST IELTS General Writing Task 1, 11th June

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IELTS GENERAL WRITING TASK 1

You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase.

Write a letter to the supermarket manager explaining what has happened. Tell the manager how you feel about the error and tell the manager what you would like him/her to do about it.

SAMPLE ANSWER

Dear Sir or Madam,

I am a regular customer of your shop and went there earlier today to do some shopping. I am quite disappointed to notice that I was billed for items that I did not purchase at all. Unfortunately, I noticed it only when I returned home. I am hoping that you would rectify the issue.

I visited your shop at around 9.30 am on Sunday, July 2019 and purchased a number of items. I paid my bill to a young lady who was managing the cash queue 4. I gave her my VISA credit card and was charged 142 dollars and 25 cents for all of my items. The counter was unusually busy and I did not have enough time to crosscheck the amount of the goods I purchased.

When I got back home and studied the bill, I noticed some errors. I was charged for each item I bought and in addition, for a pair of socks, 100-gram cheese, and a bottle of shampoo and one-kilo apple. I checked again whether they actually packed those items for me and there were nowhere to be found! As I observed, I was 24.75 dollars overcharged for the items I have not purchased.

I am attaching the receipt for your consideration and would like you to refund my amount next time I visit your mall. A mistake like this is not acceptable from a shop like yours. Please take the necessary steps to rectify this error and make sure it does not happen again.

I look forward to getting a reply from you promptly.

Thanking you,

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