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BEST IELTS General Writing Task 1, 3rd June
IELTS GENERAL WRITING TASK 1
IELTS GENERAL WRITING TASK 1
Write a letter of complaint to the manager of the air line by which you travelled. In your letter
write about the time and destination of your journey
– write about the problems
– say what you would like them to do about it.
SAMPLE ANSWER
Dear
My wife and I and our two children, aged 2 and 4, were passengers on flight ABC123 from Rome to London on June 23rd 2012. I am writing to complain about a number of aspects of the service we received.
Firstly, when the flight was delayed, the staff at the airline’s information desk were very unhelpful. We were not even given a voucher for a drink or meal, when it was clear the delay would be at least seven hours. This meant that we had to spend a considerable amount of money in the restaurant.
Then, when we were finally able to board, families were not allowed to board first, although we had paid for this. As a result we were not able to sit together, making our children already very tired and extremely distressed.
It is a legal requirement for airline operators to provide suitable refreshments in the event of a delay. I would therefore expect some compensation for your failure both to comply with this regulation and to provide us with the priority boarding for which we had paid.
I enclose our boarding passes and look forward to hearing from you shortly.
Yours faithfully
GH
