BEST IELTS General Writing Task 1, 1st March

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IELTS GENERAL WRITING TASK 1

You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter:

– introduce yourself

– explain the situation

– and state what action you would like from the company

SAMPLE ANSWER

Dear Sir,

I am writing to complain about the malfunctioning of the TV that I purchased recently from one of your outlets in Delhi.

My name is Aditya Jaitley and I am one of the loyal customers of your company. I often purchase electronic items from your showroom situated in Dugri as I live very close to it. It has been more than ten years since I started buying from your store.

However, this time I am extremely dissatisfied. Although the picture quality of the LED is magnificent, its sound system is not working in a good condition. Hence, I am not able to hear any voice even after increasing the volume option to the maximum level. Since this LED is under the guarantee period, I would like you to send an experienced technician to solve this problem.

Also, I request you to refund me the full amount that I paid if he is unable to provide satisfactory solution within two working days.

I look forward to hearing from you.

Yours faithfully,

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