Table of Contents
BEST IELTS General Reading Test 572
IELTS GENERAL READING TEST 572 – PASSAGE – 2
IELTS GENERAL READING TEST – 572
READING PASSAGE – 2
Internal Complaint Review: An Understanding
Organisations today are expected to uphold ethical conduct and provide a fair work environment. One of the key measures to ensure this is the Internal Complaint Review process, designed to handle employee grievances confidentially and effectively.
At most workplaces, the process begins when an employee submits a formal complaint—usually in writing—to the Human Resources (HR) department. Complaints may range from harassment and discrimination to unfair treatment or violations of company policy. Once received, HR assigns a review officer or committee to assess the claim.
IELTS General Reading Test
The review typically includes interviewing the complainant, the person(s) involved, and any witnesses. All information is documented, and confidentiality is maintained throughout. The aim is to establish facts without bias and resolve the matter through appropriate action, which may involve mediation, formal warnings, or even termination in severe cases.
Timeframes vary depending on the seriousness of the issue, but most reviews are concluded within 30 working days. Both the complainant and the accused are informed of the decision. If either party is dissatisfied, they may appeal to senior management or an external body.
Employees are encouraged to speak up, as the review process is a protected activity, meaning retaliation against complainants is strictly prohibited.
Ultimately, the Internal Complaint Review system is vital for maintaining trust, transparency, and a respectful workplace culture.
IELTS General Reading Test
Questions 15–20
Choose ONE WORD ONLY for each answer.
15. Employees usually need to submit complaints in __________.
16. The complaint review is usually conducted by a __________ or committee.
17. During the review, all __________ is kept confidential.
18. In serious cases, possible actions include mediation, formal warnings, or __________.
19. The final decision is communicated to both the complainant and the __________.
20. Complainants are protected from __________ during the review process.
IELTS General Reading Test
Read the text below and answer questions 21-27.
Combining Passion with Work
Many people dream of turning what they love into a career. While the idea of combining passion with work may seem idealistic, it is increasingly becoming a realistic and achievable goal, especially with the growth of digital platforms and flexible job models.
Pursuing passion-based careers doesn’t always mean starting your own business. For example, someone who loves writing may find fulfilment working as a content creator for companies or freelance websites. A cooking enthusiast could become a recipe developer, food blogger, or even a part-time cooking instructor.
IELTS General Reading Test
What matters most is understanding your passion and identifying areas where your skills align with market needs. This may require gaining additional qualifications or upgrading existing skills. Fortunately, many online courses are affordable and allow people to study while working full-time.
However, combining passion and work also has its challenges. The emotional investment can lead to burnout if not managed well. Passion-driven individuals must learn to separate their personal feelings from business decisions. Setting realistic goals and maintaining a routine are key to success.
On the positive side, those who work with passion report higher satisfaction levels, improved mental health, and increased productivity. Passionate professionals often go the extra mile, not just for profit, but for the joy of doing what they love.
IELTS General Reading Test
In today’s evolving work culture, finding purpose and passion at work is no longer a luxury—it’s a practical pathway to a fulfilling life.
Questions 21–27
Choose NO MORE THAN TWO WORDS from the passage for each answer.
21. Digital platforms make passion-careers more __________.
22. Writers can work as a __________ for businesses.
23. Cooks can try blogging or become a __________ instructor.
24. You may need to obtain __________ to build your skills.
25. Mixing feelings with decisions may lead to __________.
26. Passionate workers often show increased __________.
27. Having passion in your job can boost __________ health.
IELTS General Reading Test
IELTS General Reading Test
ANSWERS
15. WRITING
16. REVIEW OFFICER
17. INFORMATION
18. TERMINATION
19. ACCUSED
20. RETALIATION
21. ACHIEVABLE
22. CONTENT CREATOR
23. COOKING
24. QUALIFICATIONS
25. BURNOUT
26. PRODUCTIVITY
27. MENTAL
IELTS General Reading Test