BEST IELTS General Reading Test 543

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IELTS GENERAL READING TEST 543 – PASSAGE – 2

IELTS GENERAL READING TEST – 543

READING PASSAGE – 2

EMPLOYEE HANDBOOK

Welcome to the Stokes & Fairweather Pty Ltd. Employee Handbook. This handbook is as comprehensive as we can make it as a practical working document, but there are of course, from time to time, circumstances which require interpretation of the guidance laid down here. We encourage employees to read relevant sections before approaching their supervisor with a question. You will note that it is a condition of your contract that you familiarise yourself with the Handbook.

There are three levels of documents with the Handbook. The first is the level Policy, which lays down the broad principles upon which our work conditions rest: an example is the Equal Opportunity Policy; the second is Procedures, which describe regular operations of the company, such as the procedure for submitting Monthly Complaint Reports. The last is Work Instructions, being detailed guidelines on everyday tasks, and thus subject to more frequent change.

IELTS General Reading Test

Policy 1 – Attendance

All employees are expected to attend for a minimum of 7 hours per day (35 per week) during normal business hours, 8:30-6:00. Some contracts may specify variations to this. Up to one hour may be taken as lunch break but for ease of operation a regular schedule must be agreed, maintained and any changes agreed in writing with the supervisor. A brief email will suffice for this. Start and finish times must also be regular, and employees are expected to accept variations within reason according to operational needs. Any tasks requiring off premises duty will be allocated by Branch Managers and overnight stays will be governed by the Working Offsite policy.

Policy 2 – Overtime

Employees above Office Manager Grade are not allowed to make overtime claims. Where their work requires extended hours they are expected to log these hours and negotiate time-off-in- lieu (TOIL) at times when workloads are lighter. All other employees are eligible for overtime at the compensation rate of 1.5 times the hourly rate. However, they may elect to log these hours and accept TOIL instead at a similar rate. Overtime is classed as any time beyond the weekly total hours as agreed in the Employee Contract.

IELTS General Reading Test

Questions 15 – 22

Choose NO MORE THAN TWO WORDS AND/OR A NUMBER from the text.

15. The Handbook is a practical guide, but is not completely ________________.

16. According to their ________________ , an employee must try to learn what is in the Handbook.

17. The documents in the Handbook are at ________________ Policy, Procedures and Work Instructions.

18. For explanations of how to carry out daily jobs, employees should look in the ________________ Section.

19. Any ________________ to the normal business hours will be written into the contract.

20. Requests to change an employee’s schedule will only be accepted if they are ________________.

21. Sometimes Branch Managers will ask employees to carry out their work in different ________________.

22. All employees above Office Manager level are not ________________ overtime.

IELTS General Reading Test

Read the text below and answer Questions 23 – 28.

Memorandum

To: All Admin Assistant Grade Staff

CC: Charles Holder, Kumar Chowdhury

From: Kyle Braddol, Director Operations

Date: June 13, 2018

Re: Reminder 2 – Relocation to new offices in Danton Building

I am writing to remind you that we will finally move to the new offices next Monday 20 June. My apologies for the numerous delays, and my thanks to the Relocation Committee who have put such a lot of work into the planning. However, there are still a number of last-minute tasks to be carried out to ensure the minimum disruption to customer service. Please check the attached final instructions which give more details relevant to each department.

IELTS General Reading Test

All orders received after Wed 15 Close of Business, as well as any other currently unfilled orders, must be filed in the document boxes provided. These must be marked “Current”, and loaded last, so that processing these orders can continue as soon as the computers are switched on in the new premises. Please ensure your major clients are well aware of the relocation – several have informed me that their purchasers are yet to update contact databases with our new details.

You are all responsible for re-locating the name plates from your office doors over the weekend so please check they are stored sensibly and can be found as soon as the removalists open the trucks. I advise you all to check your offices and desks as the packers will not be held responsible for personal effects.

IELTS General Reading Test

Finally, if you have not yet indicated your availability on the weekend, could you do so to your Supervisors ASAP? As you know, most staff will be in attendance even though penalty rates will not be paid as agreed by the Staff Liaison Committee, but I repeat here that whether or not you attend is voluntary.

Thank you for your prompt attention to the attached tasks.

Kyle Braddol

Director Operations

IELTS General Reading Test

Questions 23 – 28

Choose NO MORE THAN TWO WORDS FROM THE TEXT for each answer.

The memo above was written by the Director of Operations, Kyle Braddol, to inform staff about a relocation to new offices. The process has been managed by a 23_______________, with the aim of completing the operation with 24________________ . Mr. Braddol is concerned that there should be as little delay as possible in 25________________ orders. One fact which may affect this is that some clients may not have the latest 26________________ for the company. The memo outlines what should be done with 27________________ and clarifies the situation regarding the payment of 28________________ on the weekend.

IELTS General Reading Test

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