BEST IELTS General Reading Test 458

BEST IELTS General Reading Test 458

IELTS General Reading Test
BEST IELTS General Reading Test 458

Room cleaning schedule

When a guest arrives the room must be perfectly clean, with no sign of previous stay. This needs to be done quickly and efficiently.  However, the cleaner needs to take the time to make sure that the room is disinfected and sanitary.

On entering the room, make sure the guests have actually left. Check that they are not sleeping in the bed or are in the bathroom. Make sure there is no luggage or any other possessions.

IELTS General Reading Test

Open all the windows.

Firstly, do a lost and found check. Look under the bed, in the wardrobe, in the bedside drawers, on the window sills and on the back of the door for valuables. These include:

wallets/makeup bags, clothes and shoes, eyeglasses, sunglasses, jewellery, watches and cash books, medication, electronic devices, and electrical cords.

IELTS General Reading Test

These are to be placed into a Ziplock plastic bag and the number of the room and date should be written on the bag. The bags should be delivered to housekeeping at the end of your cleaning session. These will be returned to guests. Performing this service for guests is unique to this hotel, so please search carefully.

Put all rubbish, debris, empty shopping bags, used tea and coffee supplies into the large trash bag on your cart. Replace dirty cups. Empty rubbish bins for bedroom and bathroom into this. Spray and wipe insides of bins.

Strip beds and put sheets and pillow cases down the laundry chute. Do the same with all the towels.

IELTS General Reading Test

Remake beds with fresh sheets. Make sure the bedspread is clean. If it is soiled, replace it with a clean one and add bedspread to chute.

Wipe and disinfect all surfaces in the bedroom and bathroom, including remote control, taps, door handles and light switches.

Clean the toilet and shower and mop the bathroom floor. Change the roll of toilet paper for a new one. Replace hotel soap, shampoo and disposable bathroom accessories. Clean the mirror and shower door.

Vacuum the bedroom floor, particularly around the telephone console and under the bed.

Close the windows again before you leave.

IELTS General Reading Test

Choose ONE WORD from the text for each answer.

Cleaning hotel rooms

• Check that the guests are not in the room and open the windows.

• Put any objects the guests have left behind in a Ziplock bag and label it with the room number and the 15……………….

• Empty all the rubbish bins and clean them.

• Switch the 16………………. for clean ones and throw away used tea and coffee supplies.

• Change the 17……………… and pillowcases on the beds.

• Put the dirty ones down the laundry chute.

• Change the bedspread if necessary.

• Clean all the 18…………. with disinfectant.

• Don’t forget light 19…………. and doorknobs.

• Completely clean the bathroom.

• Wipe mirror and shower door and 20…………………. the floor.

• Vacuum the bedroom floor.

• Don’t forget to do it under the 21…………………..

• Make sure the windows are closed.

IELTS General Reading Test

Zenisse Corporate Holdings Ltd.

To: All Staff

Subject: Working from home

The company is now allowing staff to work from home, if it is approved by their manager. If a manager grants employees the option of working from home, which we highly recommend, you need to set ground rules with each member of staff, depending on their role and the number of hours they will no longer be working in the office.

Have a meeting with each employee to determine to what extent they will be working from home. If you decide on fixed hours they will be present in the office, this needs to be written in the meeting notes. A copy of these meeting notes needs to be sent to HR to determine whether the employee needs their employment contract modified.

IELTS General Reading Test

If the manager and the employee decide they want to be flexible with working from home, depending on what projects the employee is working on or, for example, when their children’s school holidays are on, this needs to be specified and the new time sheet system used.

New timesheet system

Employees will receive training in the new timesheet system. Flexible employees (those not with fixed times for working at home and in the office) need to complete detailed time sheets each week that indicate where they are and which projects they are working on. This is less of a staff monitoring device, but more for the company to collect data regarding the new system, so we can measure relative productivity of staff working from home, compared to those who remain in the office. This way we can gauge whether the new policy is effective.

IELTS General Reading Test

Employees will need to be given one week’s notice for any time that they are required to be in the office, for meetings, group work or other activities that they cannot do from home. We would like to discourage group webinars with outside clients that are from employee’s homes. These are best done at the office or by phone. This is for company image and Internet security reasons. Online meetings between members of staff are perfectly acceptable.

Do the following statements agree with the information given in the passage?

In boxes 22-27 on your answer sheet, write

TRUE – if the statement agrees with the information

FALSE – if the statement contradicts the information

NOT GIVEN – if there is no information on this

22. Managers have the final say whether employees can work from home.

23. All decisions need to be in writing and a copy sent to HR by email.

24. Flexible times for working from home are only allowed for school holidays.

25. All staff working from home must fill in time sheets.

26. The time sheets are for the company to understand if the new system is working.

27. Employees must give one week’s notice if they want to work from home.

IELTS General Reading Test

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BEST IELTS General Reading Test 458

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IELTS General Reading Test

15. DATE

16. CUPS

17. SHEETS

18. SURFACES

19. SWITCHES

20. MOP

21. BED

22. TRUE

23. NOT GIVEN

24. FALSE

25. FALSE

26. TRUE

27. NOT GIVEN

IELTS General Reading Test

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