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BEST IELTS Academic Writing Task 1, 9th November
IELTS ACADEMIC WRITING TASK 1
IELTS ACADEMIC WRITING TASK 1
The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000, 2007.
Summarize the information by selecting and reporting the main features and make comparisons where relevant.
SAMPLE ANSWER
The bar chart reveals information about the proportion of consumer satisfaction with air company, while the table illustrates data about customer satisfaction with regards to features offered by it in the US during the years 1999, 2000, and 2007.
Overall, it can be seen that airline companies improved their services over a given period of time, whereas most of the air travelers were satisfied with the aspects provided during their journey.
To begin with, 65% of total customers were satisfied with services, which increased by 4% in the following year. Finally, it ended at 72% in 2007. However, the scenario was totally reversed in dissatisfaction level compared with satisfaction level. It decreased continuously from 32% in 1999 to 29% in 2000, which decreased further by 5% in 2007.
On the other hand, the number of customer, who satisfied with courtesy of flight attendant and schedules were 88% and 75%, respectively, which increased by 4% in the year 2007. Moving further, there was a significant increased in satisfaction level in terms of price of tickets, which comprised 45% in 1999, 59% in 2000, and 65% in 2007. Furthermore, there was no drastic increased or decreased in level of courtesy of check-in/gate attendants during the given period of time, whereas 47% customer felt satisfaction with the comforts of seats.
