BEST IELTS General Writing Task 1, 11th April

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IELTS GENERAL WRITING TASK 1

You recently had some items shipped to you from overseas. Upon receiving the shipment, you found some things damaged in transit. Write a letter to the manager of the shipping company.

In your letter

– provide the details of your shipment

– describe the damage

– say what action you want the company to take.

SAMPLE ANSWER

Dear Sir/Madam,

I am writing this letter to complain about my packages that were delivered by your company . I saw some materials were broken and I would like you to take some action on this matter .

Those items were sent by my friend who lived in London for my new research project . He shipped three paper boxes from London to Yangon with your service because we believed your company has a good reputation and review.

Unfortunately, some laboratory equipment inside the boxes was broken when I received them . Although these cartons were strong , probably somewhere they were dropped by someone seriously. Obviously, there were clear labels on top of the boxes where these require to handle gently, however , your employees did not care about this.

So , I would like to refund the transfer fees and the items that were damaged by your service . Moreover, I also would like to avoid this kind of failure in the future as well.

I am looking forward to hearing from you .

Yours faithfully,

Thomas

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