Table of Contents
BEST IELTS General Reading Test 212
IELTS GENERAL READING TEST 212 – PASSAGE – 1
IELTS GENERAL READING TEST – 212
READING PASSAGE – 1
Making an effective complaint
When something goes wrong, it can be difficult to know what to do. The following course of action may help you make a successful complaint.
• Know your rights. Before you complain, find out your legal rights – the Citizens Advice Bureau (CAB) is a good source for this bad of Information.
• If possible and practical, talk to the same person you dealt with in the first place – the problem could just be the result of a misunderstanding or an honest mistake that might be settled without too much effort.
• Act now while the facts are fresh in your memory. There may be a time limit for making a complaint.
• Be fair and reasonable when you ask for the situation to be put right – make your request proportionate to the problem.
• Collect the evidence, especially any faulty merchandise or parts. Keep a paper trail, i.e. all the written records of any transactions, correspondence, receipts, quotes, accounts, contracts, etc, while waiting for the Issue to be resolved.
• Prepare your tactics. Practise what you want to say. Consider taking a support person along in the case of a face-to-face encounter. Above all, remain composed.
• Be polite. Do not get drawn into a heated quarrel – either withdraw or ask to speak to a higher authority (perhaps a manager or supervisor).
• Exchange contact details so the other parties involved can get in touch with you to follow up on the matter and so that you can contact them again if necessary.
• Always obtain the final decision in writing if it was made over the phone or in person.
IELTS General Reading Test
Questions 1-6
Choose NO MORE THAN THREE WORDS for each answer.
• Know your legal rights – ask CAB
• Speak to the same person — he or she may have made (1)……….. that could be easily resolved
• Don’t delay in case there is a (2)………..
• Don’t make unrealistic demands
• Keep track of poor quality goods and save all (3)……….. until the problem is sorted
• Prepare, practise and stay cairn
• Don’t argue Its bettor to (4)……….. or talk to the boss
• As a last resort, take your complaint to an outside authority
• Make sure everyone concerned has your (5)………..
• Get the resolution in (6)………..
IELTS General Reading Test
Read the text below and answer questions 7-14.
Identity Crime
Identity crime is a generic term used to describe offences in which someone uses a fabricated or fictitious identity, a manipulated identity (the alteration of one’s own identity) or a stolen identity to commit a crime. The third of these, identity theft knows no geographical boundaries and is on the increase as more people conduct business and social interactions over the internet. This type of crime produces substantial profits for criminals and causes extensive economic losses to governments, private corporations and individuals.
Much of the money lost by individuals stems from credit card fraud, identity theft and scams. However, what worries law enforcement agencies the most is how identity crime facilitates serious and organised crime, with distressing effects on society as a whole. Identity crime is a major problem, made more difficult to investigate and solve as the offender can be on one side of the world and the victim on the other.
There are some simple steps you can take to reduce the risk of having your personal information stolen or misused. Only give out personal information over the phone or internet if you have initiated the call or the transaction and can verify that the person or organisation is legitimate never record PIN numbers for bankcards anywhere inside your purse or wallet. Secure your letterbox with a lock and elm your mail regularly. Burn or shred documents with personal information or store them in a secure place, and wipe your computer hard drive if you are selling it.
Make sure the virus and security software on your computer or mobile device is up-to-date and don’t use public computers or unsecured wireless hotspots (such as those at a library or internet cafe) for internet banking. Always check bank and credit card statements for unauthorised transactions and report any discrepancies to the hank promptly.
Don’t respond to scam emails or letters that promise a prize or reward if you provide bank account details to the senders to enable them to deposit the money. Always use the most secure settings and keep a tight rein on how much private information you post on publicly accessible networking sites. Remember, also that information on the internet can remain accessible even if the original posting is removed.
IELTS General Reading Test
Questions 7-14
Do the following statements agree with the information given in the text? Write
TRUE – if the statement agrees with the information
FALSE – if the statement contradicts the information
NOT GIVEN – if there is no information on this
7. There are three main kinds of identity theft.
8. Identify theft is becoming more common.
9. Individuals lose more money through identity theft than businesses or government.
10. Criminal organizations profit from identity crime.
11. Identity theft is global problem.
12. You should never give personal information over the phone.
13. It is generally safe to do internet banking on computers in large public places.
14. Once you delete a posting from a social website it is gone forever.
IELTS General Reading Test
ANSWERS ARE BELOW
IELTS General Reading Test
ANSWERS
1. AN HONEST MISTAKE / A MISTAKE
2. A TIME LIMIT
3. WRITTEN RECORDS
4. WITHDRAW
5. CONTACT DETAILS
6. WRITING
7. FALSE
8. TRUE
9. NOT GIVEN
10. TRUE
11. TRUE
12. FALSE
13. FALSE
14. FALSE
IELTS General Reading Test